Frequently Asked Questions

FAQs: The Complete List

How do I upload my work to The Creative Tree?

How do I upload a New Title?

Click this link for the answer: https://www.thecreativetree.com/about/new-title/

How do I upload a New Picture?

Click this link for the answer: https://www.thecreativetree.com/about/new-picture/

How do I add a New Chapter to my own or someone else's work?

Click this link for the answer: https://www.thecreativetree.com/about/add-chapter/

How can I add an Illustration to my own or someone else's chapter?

Click this link for the answer: https://www.thecreativetree.com/about/add-illustration/

If I didn't upload a cover image for my title when I first created it, how do I add one later?

Click this link for the answer: https://www.thecreativetree.com/about/add-cover/

Do I need a PayPal account to be able to buy credits on The Creative Tree?

No, you do not need a PayPal account to be able to buy credits. You need to click the "Checkout with PayPal" button to complete your purchase because PayPal processes our payments for us. However, when you click on the "Checkout with PayPal" button, you will be taken to a page where you will be given the option to pay with a debit or credit card or with a PayPal account.

Do I need a PayPal account to be able to redeem credits from The Creative Tree?

Yes, you do need a PayPal account (linked to your bank account and/or credit card) to be able to redeem credits. This streamlines the redemption system, making the process much simpler for you and for us.

Why does it take 72 hours for my redeemed credits to reach my PayPal account?

Because we have to manually check each redemption to prevent fraud. Theft takes money from our authors and artists as much as - or more than - it takes from us. If we didn't prevent fraud, we would have to raise prices for our readers and/or lower commission rates for our authors and artists.

How can I engage with other members?

Chat

You can talk to other members publicly in the Forum: https://www.thecreativetree.com/forum/

Private Message

You can send an individual member a private message by clicking on Private Messages in the Forum header: https://www.thecreativetree.com/forum/private.php. You can then create a new message by clicking on Compose Messages in the lowest header.

Partner

If you are an author wanting to collaborate with an artist to get your work illustrated; a poet wanting to collaborate with other poets to create an anthology; an artist wanting to collaborate with an author or a poet to create book covers or illustrations; etc., etc., you can send the author or the artist a Partner Request. To partner with an author, you click on the grey "Partner" button just below the grey header panel on any of the author's Title or Chapter pages. To partner with an artist or a photographer, you click on the "Partner" text to the right of the star rating in the grey header panel of any of the artist's illustrations or photographs. You can keep track of your partners by clicking on "My Partners" in the "My Account" box (at the bottom left of your My Account page): https://www.thecreativetree.com/my-account/partners/

Follow

Finally, you can Follow your favourite authors and artists, to keep up-to-date with their latest work. To follow an author or an artist, click on the "Follow Author" or "Follow Artist" text to the right of the star rating in the grey header panel of any of their chapters or illustrations. You can keep track of people you're following by clicking on "Authors I'm Following" or "Artists I'm Following" in the "My Account" box (at the bottom left of your My Account page): https://www.thecreativetree.com/my-account/following/authors/ OR https://www.thecreativetree.com/my-account/following/artists/

How does the commission system work?

You earn a percentage of purchases for each chapter or illustration which you upload. You get 50% of earnings (after-tax) for Online Viewing, and 80% of earnings (after tax) for Publication (when a reader downloads and/or prints an online chapter or illustration).

When a reader buys one of your chapters or illustrations for Online Viewing by paying one credit, your account is credited with 0.4 credits, Story Tree Limited's account with 0.4 credits, and the British Government with 0.2 credits (VAT - sales tax). If the reader later chooses to include that chapter or illustration in a Published Title (which they download and/or print) by paying one additional credit, your account is credited with 0.64 credits, Story Tree Limited's account with 0.16 credits, and the British Government with 0.20 credits (VAT - sales tax).

Do I get any reward for recommending The Creative Tree to my friends?

Yes. Go to your My Account page. In the "My Account" box (below the "Search" box at the bottom left of the page), click on "My Account Details". This takes you to your Account Details page (https://www.thecreativetree.com/my-account/details/). Beneath the "Public Profile" section, you will see the "Refer a Friend" section. At the end, you will see your unique Referral Code. Pass this code onto your friends and tell them to enter it into the "Referral Code" box at the end of the registration form when they first register (the code can only be used when they register). Then, when your friend makes their first purchase of credits, both you and they will receive 4 free credits (N.B. the Referral Code must not be entered in the "Promotional Code" box on the Purchase Credits page - it can only be used when first registering).

How does the rating system work?

Please rate every chapter which you read: it only takes a few seconds, and will be a great help to other readers (N.B. you can only rate a chapter which you have purchased, and you cannot rate your own work).

To rate a chapter: click the Rate tab at the top of the reading window. Then select the number of stars which you wish to award with your mouse:

  1. One star = Awful
  2. Two stars = Poor
  3. Three stars = Fair
  4. Four stars = Good
  5. Five stars = Excellent

If you have time to write a short review, please type it into the comments box above the stars.

Registration

 
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Send Partner Request

Send the user a message
 

My Partner Requests

Send Illustration Request

Send the user a message

Please select the illustration that you would like to send to the user to add to this book.